Crisis and Incident Management

When it happens, the response cannot be improvised.

The scenario

A serious incident: an attack, a major theft, a threat to people, the need to pull staff out of a region. The first hours decide the outcome, and most organisations spend them working out who should decide.

Who it is for

Organisations that face or may face critical incidents, that have staff in high-risk environments, or that need to investigate an incident and understand what failed.

What it includes

Crisis management plan and set-up of the crisis team.
Critical incident response, on site or remote.
Coordination of evacuations and staff withdrawal.
Incident investigation, with report and recommendations.
Liaison with authorities and emergency services.
Exercises and drills.

What you receive

Crisis management plan and decision structure.
Investigation report with causes, failures and measures.
Post-incident report with lessons learned.

How it starts

Before the incident, with the crisis management plan. During the incident, with a call.